FAQ
About us
Wholesale vaping solutions with clarity and trust
We supply high‑quality disposable vaping products to global wholesale clients. Our standard minimum order quantity is 50 PCS per model. All orders are confirmed through offline communication and completed via secure offline payment after we fully understand your needs.
Every project is followed by experienced professionals—from quotation to shipment—so you always know who is responsible for your order. Our mission is to retain every customer through sincere, reliable service.
MOQ 50 PCS
24‑Hour Response
Offline Confirmation & Payment
OEM/ODM Support
FAQ
Frequently asked questions
Ordering & MOQ
Q:What is your minimum order quantity?
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A: Our standard MOQ is 50 PCS per model.
For mixed models or custom projects, please include a list of models and quantities when you inquire so we can suggest the most efficient combination.
Quotes & Samples
Q:How can I get a quote and samples?
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A: Please send the model name, quantity, and target market by email or WhatsApp.
We reply within 24 hours with pricing, sample options, and shipping cost.
Sample fees may apply, but they are usually deductible from your bulk order.
Offline communication & payment
Q:Why do you require offline confirmation and payment?
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A: Most wholesale projects involve specific requirements.
Offline communication (email / WhatsApp / call) allows us to confirm every detail—models, packaging, labels,
compliance, and shipping terms—so there is no misunderstanding.
Once everything is clear, we accept bank transfer (T/T) or other agreed offline methods.
Order process & lead time
Q:What happens after I confirm an order?
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A: Your account manager will confirm all details, issue a proforma invoice,
and arrange production or shipment after payment is received. You will receive regular updates until delivery.
Q:What is the production lead time?
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A: Lead time depends on the product type and quantity.
Standard items can often ship quickly from stock or semi‑finished inventory,
while OEM/ODM projects may require additional time for design, verification, and production.
OEM/ODM & quality
Q:Do you support OEM/ODM and custom packaging?
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A: Yes. We support OEM/ODM, custom packaging, and private label projects.
Brand authorization and artwork files are required. MOQ and lead time may vary depending on the customization level.
Q:How do you ensure product quality?
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A: Senior staff oversee each step of the process.
We perform full inspections or sampling inspections according to your requirements and can provide
inspection reports, photos, and videos before shipment.
Q:Do your products have certifications?
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A: Our products comply with relevant industry standards.
Specific certificates can be provided on request, depending on the product and destination market.
Shipping, returns & response time
Q:What shipping methods do you offer?
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A: We can ship by sea, air, or express courier, depending on your budget and timeline.
We provide tracking information and assist with basic customs documentation.
Q:What is your return or warranty policy?
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A: Please report any issues within 7 days of receiving the goods.
After verification, we will offer replacement, repair, or refund solutions based on the situation and our agreement.
Q:How fast do you respond to inquiries?
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A: We normally reply within 24 hours on business days.
For urgent matters, please mark your message as urgent or contact your dedicated manager directly.
Contact & next step
Start your next vaping project
Contact us
Email: simonamity553@gmail.com
WhatsApp: +86 15920466606
Business hours: Mon–Fri, 09:00–18:00 (local time)
Please include: company name, market, product models, quantity, delivery port, and any customization needs.
Request quote within 24hQC Inspected
OEM/ODM Available
24‑Hour Support
Clear MOQ 50 PCS
“Our goal is that every order feels easy, transparent, and worry‑free—from the first message to final delivery.”
— LEMAGA Team
Ordering flow
From inquiry to delivery, step by step
We keep the process simple and transparent so you always know the next step.
1. Inquiry
Send models, quantities, destination market, and port.
2. Quotation
We reply within 24 hours with prices and options.
3. Confirm details
Finalize specs, labels, packaging, and payment terms.
4. Invoice
Proforma invoice issued for deposit or full payment.
5. Production / shipment
Order scheduled, QC arranged, photos and reports available.
6. Delivery
Final payment (if any), tracking shared, after‑sales support.
Why choose us
Built for long‑term wholesale partnerships
Clear MOQ — 50 PCS per model for efficient wholesale.
Offline confirmation — Every detail agreed before payment.
Professional team — Experts manage production and quality control.
Customer‑first — We serve with sincerity and accountability.
After‑sales support — Fast, fair handling of any issues.
Global vision — Experience with Europe, Asia, and the Americas.